Tag: communication

Words matter. You can argue “people are too sensitive” or “we shouldn’t have to worry so much about being politically correct,” but we don’t know the personal experiences that shaped someone’s view of the world. Hurting people is not worth our right to speak thoughtlessly. Make the effort to be considerate in speech. You will […]

We bristle, we get angry, we cry, we deny, we blame others, we come back with a biting retort, and we rationalize. None of this allows us to improve. Do you desire to grow and improve as a human being? Or at least show off the rare skill of taking negative feedback with grace? Feedback, […]

We retain 5-10% of what we hear. Do you recall the last meeting, conference, or class you attended? Did you apply what you learned? To improve your listening, increase appreciation for the efforts and motivations of the speaker. (Most people have good intentions; assume this.) Don’t focus on mannerisms, accents, or incorrect word use. Focus […]

Terra L. Fletcher to present “Leading Multiple Generations in the Workplace” on July 14, 2017 at the Municipal Clerks and Treasurers Institute. Leading Multiple Generations in the Workplace Managers in the 21st century are noting significant change as new generations, international employees, and people of diverse backgrounds are having a dramatic impact on the workplace. […]

Terra L. Fletcher to present, “Young Professionals, You CAN Communicate with any Generation” on March 8, 2017. When: Wednesday, March 8th from 7AM until 10:30AM Where: Hilton Inn at 1015 Lombardi Ave, Green Bay, WI 54304. Register: Current, Young Professionals Young Professionals, You CAN Communicate with any Generation For the first time in history, five […]