About the Course
Do you have a challenging boss, employee, coworker, or customer?Do you find it difficult to speak up in meetings or stand up for your ideas? Do you push your own ideas too hard or discount the opinions of others? Wouldn’t it be nice if you had a formula for those touchy situations in which you’d like someone to change their behavior? We know what doesn’t work… blowing up or ignoring it and hoping the problem goes away (we tried that one, Mom). In this class you’ll learn how to confront others with behavior that is interfering with your work, consuming your time, or costing you money. Use of the four-part assertion message enhances interpersonal communication skills and builds more productive working relationships.
Participants will Learn
- The difference between passive, assertive, and aggressive communication styles
- Barriers to assertive communication
- Tips for modifying your communication style
- Techniques for communicating assertively in the workplace
When
Wednesday November 12, 2014 6-8pm
Where
Shawano Community Middle School
Register
Phone: 715-526-2192 x3102
About the Instructor
Terra L. Fletcher, owner and founder of Fletcher Consulting, has nearly a decade of experience in business development and marketing consultancy. In the last four years she has presented 100 workshops, panels, and classes on marketing, communication, and social media. Fletcher’s business, community, and personal growth strategies have benefited individuals, nonprofits, public and private businesses, chambers of commerce, and higher education. Fletcher is an adjunct professor at Northeast Wisconsin Technical College, has partnered with the University of Wisconsin Green Bay, and was awarded Entrepreneur of the Year by the Shawano Country Chamber of Commerce in 2012. Fletcher has been called upon to teach at Georgia Pacific, the National Association of Tax Professionals, the American Counseling Association of Missouri, and the Wisconsin Writers Association – to name a few. Whether it’s Effective Communication, Business Writing, or Social Media – Fletcher is an engaging, memorable, and passionate speaker that ensures her audience leaves with tips they can apply in life and business.
Testimonial
“Terra is a wonderful person and speaker. Her Marketing /consultation and business writing class has helped me a lot!” – Silvia Voss
