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Communication is dynamic (ever-changing) and systemic. It has two levels of meaning, relationship and context. All aspects of communication are intertwined. Communication is influenced by how we feel, time of day, etc. Communication consists of three basic segments: verbal, non-verbal, and paraverbal. 1.      Verbal Communication Verbal communication is the content of what we are talking […]

Unaccepted Compliments Our common responses to compliments are pathetic. We deny, argue, laugh it off, self-insult, question, narrow the scope, and/or boomerang the compliment. When we do, we’re insulting the compliment giver. We’re saying they have poor judgement. They tell us we did a great job and we say, “It was nothing.” They wonder if […]

What is a mentor relationship? Traditionally, seasoned professionals assist newer employees in skills and industry best practices. Today, reverse mentorships are of increasing value. What is reverse mentoring? According to Techopedia, “Reverse mentoring refers to an initiative in which older executives are paired with and mentored by younger employees on topics such as technology, social […]

Have you ever met someone who you just couldn’t get through to? There could be many reasons for this, one of the most common is different communication styles. Communication styles are deeply engrained, based on hereditary and environmental factors. Our “style” tends to remain rather constant through life. Since it’s all we know, many leaders […]

No is a complete sentence. Why do some leaders have a hard time with these two little letters? Why it’s Hard to Say No According to Dr. Judith Tingley, author of Say What You Mean, Get What You Want: A Businessperson’s Guide to Direct Communication, the biggest barrier to communicating assertively is fear. We fear […]